Christopher Land

Employer:	Ad Operations Interactive, New York, NY
Position:	Sr. Ad Operations Manager
Time period:	August 2007 - August 2008
Description:	http://www.adopsinc.com • Ad operations and trafficking using Open AdStream, DART for Publishers and other online ad systems. • Recommend implementation and deployment strategies for web and email publishers • Recommend methods for Campaign optimization, creation and monitoring • Banner Insertion, rich media testing, custom reporting and Inventory

Employer:	TroubleShoot Inc, San Francisco, CA
Position:	Systems Support Engineer
Time period:	January 2007 - June 2007
Description:	http://www.troubleshoot.com • Manage the daily dispatch of engineers on-site to customer premises, whenever remote solutions proved impractical, while integrating already-purchased online automated call tracking system, HelpSTAR. • Standardize record-keeping by mapping recommended MCSE job routines to unit descriptions, durations and costs thereby increasing both data depth and report clarity, resulting in increased billing accuracy. • Recommend as a TSI policy to phase out support for on-site FTP servers managed by our customers' staff of architectural, construction or real state professionals. • Research cost-effective alternatives proposing remote file-sharing and remote backup solutions in order to allow TSI staff to proactively plan with each customers' managers their future Information Systems growth.

Employer:	Digital Sound Pro, Oakland, CA
Position:	Sound Reinforcement Technician
Time period:	May 2006 - January 2007
Description:	http://www.digitalsoundpro.com • As an experienced DJ, Composer and Audio Engineer, provide Digital Audio Workstation [DAW] support and training to, assist with software integration by, and peer review for and by both fresh and seasoned industry professionals. • Rent and engineer sound reinforcement for live musicians, for DJs and for digital performance artists. • Contract to provide promotions to and for Bay Area venues supporting current and future events by local, national and international artists.

Employer:	Lyris Technologies, Emeryville, CA
Position:	Customer Support Engineer
Time period:	April 2006 - May 2006
Description:	http://www.lyris.com • Responding to pre- and post-sales technical requests • Helping customers to install, configure, and troubleshoot Lyris software • Investigating customers' network issues as they relate to our software • Assist in Knowledge base population and maintenance • Assist Engineering team in filing and resolution of bugs and/or issues

Employer:	djRN, Oakland, CA
Position:	DJ/Engineer
Time period:	January 2006 - April 2006
Description:	http://djrandomnoise.com • Provide Digital Audio Workstation [DAW] assistance with software integration and training to Disc Jockeys and to musicians learning to compose digitally • Provide internet project management and systems support to home-based businesses

Employer:	RadioShack Corporation, Ft. Worth, TX
Position:	Store Manager
Time period:	May 2004 - November 2005
Description:	http://www.radioshack.com • Entered and completed Radioshack’s Associate Manager in Training program in District 0536 at store 01-3644 on Lake Ave in Pasadena, Ca • Transferred to District 0532 at store 01-9002 on Park Blvd in Oakland, Ca in October 2004 realizing immediate store performance improvements • Promoted to Store Manager for store 01-3853 in Richmond, CA’s Hilltop Mall and reclaiming its reputation and regaining customer loyalty. • Responsible for performance management of sales associates, while maximizing profitability and achieving complete customer satisfaction.

Employer:	Next Estate Communications, Monrovia, CA
Position:	Systems Manager
Time period:	February 2004 - April 2004
Description:	http://www.nextestate.com • Manage IT infrastructure projects ensuring steady operation of the company’s call center systems • Oversaw system deployment of new PBX, IVR, workstations and software upgrades • Responsible for ensuring the security and privacy of our business' and partners' data networks

Employer:	IronPort Systems, San Bruno, CA
Position:	Customer Service Engineer [Contract]
Time period:	July 2003 - October 2003
Description:	http://www.ironport.com • Managed key generation and distributed product and option keys to businesses, who included some of North Americas most influential companies, such as Cisco Systems, Walmart and Dell • Provided 1st Tier support for delivery issues on IronPort MTA appliances • Installed and configured upgrade units at Cisco Systems data center

Employer:	Ad Delivery Solutions, San Francisco, CA
Position:	Systems Engineer [Contract]
Time period:	April 2003 - May 2003
Description:	http://www.adhostingsolutions.com • Influential part of team responsible for creating project plan for Open AdStream software upgrade • Responsible for technical accuracy and for strategies to maximize time and cost savings • Created migration scripts, clarifying and simplifying documented procedures

Employer:	24/7 Real Media, San Francisco, CA
Position:	Principal Technical Services Engineer
Time period:	February 1999 - November 2002
Description:	http://www.247realmedia.com • Independently created and managed 5-person Technical Support team to support Western region. Management duties included hiring, performance reviews, training mentor. Technical liason to Engineering. • Provided consultancy to customers integrating Open AdStream with their existing site infrastructure • Trained, installed and upgraded Open AdStream software for national & international customers

Employer:	Shinko Technologies, Hayward, CA
Position:	Project Manager/Software Support Specialist
Time period:	July 1996 - November 1998
Description:	http://www.shinkotech.com • Developed integrated color proofing applications with strategic partners • Authored comprehensive documentation on Postscript Color Proofing • Provided complete product support for OEMs, VARs and end users

Employer:	ON Technology, Cambridge, MA
Position:	Technical Support Specialist
Time period:	April 1996 - July 1996
Description:	http://www.on.com • Responsible for deployment of the Lotus Notes-based KnowledgeBase • Created internal documentation and training for Noteworks support team • Provided 2nd Tier escalation for Novell MHS Internet gateways and Macintosh applications

Employer:	Scanview, Foster City, CA
Position:	Senior Support Engineer
Time period:	May 1993 - April 1996
Description:	http://www.scanview.com • Appeared as a speaker at national and regional seminars discussing topics on digital publishing and as a panelist with authors Gary Poyssick and Steve Hannaford, along with other industry representatives • Trained diverse clients, in-house or on-site, to use ColorQuartet scanning and separation software in standalone or networked environments, incl. John Lund Photodigital and Harmon Publishing • Provided support, service and repair for the ScanMate drum scanner and DotMate imagesetter product lines

Employer:	StarDivision, Inc., Menlo Park, California
Position:	Technical Marketing Support Specialist
Time period:	February 1993 - May 1993
Description:	http://www.stardivision.com • Provided Technical Support for sales and marketing aspects of the StarView product, a portable GUI library for the Windows 3.1, Windows NT 3.x, OS/2, Macintosh and various UNIX platforms.

Employer:	Fry’s Electronics, Palo Alto, California
Position:	Technical Sales Associate
Time period:	November 1992 - May 1993
Description:	http://www.fryselectronics.com • Performed retail sales of computer equipment to individual and corporate customers • My ongoing work in desktop video and multimedia systems development, as well as a consulting practice, provided the necessary base of experience.

Employer:	Stratospheric Productions, Mountain View, California
Position:	Video Applications Engineer
Time period:	August 1990 - October 1992
Description:	• Performed R&D on an object-oriented, interactive, graphical user interface • Developed specifications of a projective, 3-dimensional, windowing environment utilizing a streams-based execution model with minimal hardware resources • Provided innovative “turnkey” systems integration for video production Provided database and business systems integration services to small businesses

Employer:	Pacific Bell, San Ramon, California
Position:	GEM Fellow/Engineer
Time period:	May 1990 - August 1990
Description:	http://www.pacbell.net • As a member of the Broadband Network Research district, procured, installed and configured a multi-vendor, corporate computing laboratory • Demonstrated the Bell Labs experimental broadband telecommunications network, MetroCore

Employer:	Oracle Deutschland GmbH, Munich, West Germany
Position:	Intern/Support Engineer
Time period:	June 1989 - August 1989
Description:	http://www.oracle.de • As a member of the Central Technical Support Group, evaluated the support requirements for the SQL*TextRetrieval product for i386 SCO-Unix • Provided Macintosh database client support for the Oracle RDBMS • Designed a fully-functioning EDI application using SQL*Forms for Order Fulfillment of bug-fixes and software patches to be delivered to customers

Employer:	Nixdorf Microprocessor Eng., GmbH, West Berlin, Germany
Position:	Praktikant/Junior Programmer
Time period:	December 1987 - July 1988
Description:	http://www.nixdorf.de • As a member of the Product Development Group, developed and coded a prototype “C” application in which speech recognition is integrated into a PBX capable, voice messaging system. The application utilized a message-passing programming paradigm for switching between serialized, ASCII string-coded, input data sources, i.e. translated DTMF from the PBX hardware, and recognized phonemes, (spoken numbers,) from a speech processing board

University:	Stanford University
Time period:	1990
Degree:	Electrical Engineering, BSc

University:	Stanford University
Time period:	1988
Degree:	German Studies, BA

Hobbies:

Audio Engineering, Municipal Wifi, The Reciprocal System of Theory, Applied Mathematics